FAQ
Frequently Asked Questions

When will my order arrive?
Do you ship International?
Do you accept COD or Purchase Orders as payment?
Is there a charge for tax?
Can I return my order or a portion thereof?
Do you have a catalog?
Why haven't you answered my email?
Do you send out free samples?
Do you sell wholesale?
Do you give a quantity discount?

Q. When will my order arrive?
A. Orders may take up to 14 business days for production (plus shipping time). It is important to check your email at least 2 hours after placing an order, just in case we have a question. Shipping methods are not relevant to availability of stock and/or production time of products. Please feel free to contact us regarding the shipment of your order if you need to receive the order by a certain date. If you call or email, we can advise you if we can meet your "Must Have" date.

Q. Do you ship International?
A. We only ship within the United States, including Alaska and Hawaii. However, you can visit AmericanGoodies.com for International Shipments. They offer a third party service which can handle the shipment for you.

Q. Do you accept COD or Purchase Orders as payment?
A. No. We accept VISA, MasterCard, Discover, American Express, Money Orders, and Checks. (Checks take approximately 7 days to clear.)

Q. Is there a charge for tax?
A. Tax is only charged if the order is shipped to an address in Arizona. The rate is 7.6%.

Q. Can I return my order or a portion thereof?
A. Products are not returnable for refund or credit. Products can only be exchanged for the same item if the product was damaged in shipping or if we made a mistake on your order. If you have received a damaged item, you must contact us within 2 business days. All packaging and boxes must be retained for inspection by the shipping carrier. Failure to do so will null and void any claim whatsoever. The carrier has the final decision in determining if a damage claim is valid. Unauthorized returned items will not be accepted and they will be returned to you at your expense. If we made the mistake on your order, we will reimburse you an amount equal to Ground Shipping fees, provided the item is returned to us within 10 business days.

Q. Do you have a catalog?
A. Sorry. Catalogs are not available for our retail customers. All of our products are on this website and you may print the pages for personal use.

Q. Why haven't you answered my email?
A. You may have given us a wrong email address. You would be surprised at the number of Failure notices that we get from bad email addresses. We can usually answer our emails within 24 hours.

Q. Do you send out free samples?
A. Sorry, we do not send out free samples.

Q. Do you sell wholesale?
A. Yes. However, you must have an actual "brick and mortar" retail store. Selling any of our products on any internet website is NOT authorized. Please visit our Wholesale Department for additional information.

Q. Do you give a quantity discount?
A. Sorry, we do not. Our products are not mass-produced. All of our products are hand made and labor intensive.