Please read these Policies before placing your order.

IMPORTANT ! Charge Disputes & Bank Inquiries:
Your credit card will be charged by "Creative Productions", so be sure to remember that when you see it on your credit card statement. If you initiate an inquiry or charge dispute on your purchase, and the bank finds that your charge is valid, we will charge your credit card a $25 processing fee to cover incurred expenses. Should you have any questions regarding any charges made by us, please contact us first at 520-750-0123.

Processing Orders
Orders are usually processed within 14 business days. Some items may take a little longer. Please feel free to email us with questions regarding your order if you have a "Must Have" date.

Order Confirmation
BE SURE to enter your correct e-mail address when placing your order. Within a few minutes of placing your on-line order, you will receive an AUTOMATIC email confirmation of your order exactly as you placed it. The confirmation only confirms that we have received your order. It is not relevant to processing your order. BE SURE to check your order for accuracy. If your order is correct, please DO NOT RESPOND to the confirmation. If your order is not correct, you must notify us IMMEDIATELY. If you have placed your order during non-business hours and a change needs to be made, then you must immediately send an email to us AND call 520-750-0123 to leave a detailed message. Keep in mind that emails and messages will not be received during non-business hours.

Order Questions
Be sure to give us your e-mail address and phone number just in case we have any questions regarding your order. We cannot be responsible for problems with your order if we have no way of contacting you, or if you don't respond to our email. Please check your email regularly.

Phone Orders
We will gladly take your order over the phone. However, we cannot give you a total until the order is processed. You will receive your total when the order confirmation is sent to you via email. It is your responsibility to check your order for accuracy when you receive the email confirmation. If any corrections are to be made, you must contact us immediately.

Purchase Orders / Payment
We DO NOT accept purchase orders as guarantee of payment. All orders must be paid for in full prior to leaving our warehouse.

Order Cancellation
Once an order is submitted to us by any means, it CANNOT be canceled by you for any reason. However, we reserve the right to cancel your order due to a declined credit card, non-payment, or any other reason whatsoever.

Changing Orders
Orders cannot be changed once the order goes into production.

Combining Orders
In order to maintain processing efficiency, orders cannot be combined. If orders are placed at different times, they are treated as separate orders.

Refusal of Delivery
Any order that is returned because the customer refused delivery, the customer will be charged 100% of the order plus shipping and handling.

Return Policy & Procedure

NO RETURNS WITHOUT AUTHORIZATION
We do not make exceptions to our policies. Please read policies completely.
If you have any questions regarding our policies, you can send an email or contact us by phone at (520) 750-0123 from 10am to 4pm - Arizona Time.

Products are not returnable for refund or credit. Products can only be exchanged for the same item if the product was damaged in shipping or if we made a mistake on your order. If you have received a damaged item, you must contact us within 2 business days. All packaging and boxes must be retained for inspection by the shipping carrier. Failure to do so will null and void any claim whatsoever. The carrier has the final decision in determining if a damage claim is valid. Unauthorized returned items will not be accepted and they will be returned to you at your expense. If we made the mistake on your order, we will reimburse you an amount equal to Ground Shipping fees, provided the item is returned to us within 10 business days.

NO RETURNS WITHOUT AUTHORIZATION